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Improving leasing of vacant premises through tenant experience in the Finnish commercial real estate market
(2022)
The real estate industry has traditionally been a production-oriented industry, but the change to customer orientation has started during the last decade. Competition is increasing in the demand-driven commercial real ...
Designing a New Way to Measure Customer Experience in the Real Estate IT Services Business
(2020)
. The objective of this thesis is to discover answers to the question “How to utilize co-creation and facilitation methods in designing a new way to measure Customer Experience and manage results systematically”. The development goal of this thesis is to create a...

